Refund And Returns Policy
14-Day Returns & Refund Policy | Prime Vapes
Last Updated: 23 September 2026
At Prime Vapes, we want to make returns simple and clear. If there is a problem with your order, contact us and our team will help you with the next steps.
Returns Within 14 Days
You can request a return within 14 days of receiving your order, subject to the return conditions below.
- The product must be unused and unopened.
- The original packaging and seals must be intact.
- The product must be returned in its original condition.
- You must provide your order number or proof of purchase.
Please contact us before sending any item back so our team can provide the correct return instructions.
Opened or Used Products
Hygiene & Safety Notice
For hygiene and safety reasons, opened or used vaping products and accessories cannot normally be returned.
If the product is faulty or damaged, please contact us even if the packaging has already been opened.
Damaged, Faulty or Incorrect Items
Please check your order when it arrives. If you receive a damaged, faulty or incorrect product, contact us as soon as possible.
What to Send Us
- Your order number
- Product name
- A short description of the issue
- Photos or a video showing the problem, where appropriate
Our team will review the information and advise you on the appropriate next step.
Refunds
Once an eligible return has been received and checked, we will confirm whether your refund has been approved.
Approved refunds are normally returned to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Delivery Address & Failed Delivery
Check Your Address Before Ordering
Please double-check your delivery address before completing your order.
Orders that cannot be delivered because of an incorrect or incomplete address, or repeated failed delivery attempts, may not be eligible for a refund.
Additional delivery or return charges may also apply where a parcel is returned because it could not be successfully delivered.
Ireland, UK & European Returns
We accept eligible return requests from customers in Ireland, the UK and Europe.
Returns
Returns
Returns
Return arrangements can vary depending on the destination country, so please contact us before sending a product back.
International Customers
International customers are responsible for checking any local restrictions or requirements that apply to products ordered from Ireland.
Contact Prime Vapes
Need help with a return, refund or faulty product? Contact the Prime Vapes team.
Email: info@primevapes.ie
Phone: +353 85 194 9543
Website: primevapes.ie
Your Consumer Rights
This Refund & Returns Policy does not limit any statutory consumer rights that apply to your purchase under relevant consumer protection laws.