Terms & Conditions

We may carry out age verification where required. An order may be refused or cancelled if the required age cannot be reasonably confirmed.

We aim to keep product descriptions, images, flavours, prices and availability as accurate as possible.

• Products are subject to availability.
• If an item cannot be supplied, we will contact you and arrange an appropriate solution.
• Product packaging or appearance may occasionally change because of manufacturer updates.

All orders are subject to product availability, successful payment and acceptance by Prime Vapes.

• Prices displayed on our website apply when your order is placed unless an obvious error has occurred.
• Payment can be made using the secure payment options displayed at checkout.
• Available payment methods may vary depending on your country, currency or payment provider.

We aim to process and dispatch orders as quickly as possible. Estimated delivery times may vary depending on the destination, courier service and circumstances outside our reasonable control.

• Customers must provide a complete and accurate delivery address.
• Delivery times are estimates and may be affected by the courier or destination.
• International customers are responsible for checking whether products can legally be purchased, imported or received in their destination country.

For hygiene and safety reasons, opened or used vaping products and accessories cannot normally be returned unless they are faulty or otherwise eligible for a remedy under applicable consumer law.

Please contact Prime Vapes before sending a product back.

If you create an account with Prime Vapes, you are responsible for keeping your login information secure and providing accurate account details.

Please contact us if you believe your account has been accessed without your permission.

We respect your personal information and handle it in accordance with our Privacy Policy.

Prime Vapes website content, including our branding, text, graphics and original website materials, may be protected by intellectual property rights.

You may use our website for personal shopping and information purposes. Protected content must not be copied, reproduced or commercially used without permission, except where permitted by law.

You must not misuse our website, attempt unauthorised access, interfere with its operation, submit fraudulent orders or use the website for unlawful activities.

We may restrict access where reasonably necessary to protect our customers, website or business.

We may update these Terms & Conditions when our services, policies or applicable requirements change.

The latest version will be published on this page, and the Last Updated date will show when the terms were most recently revised.